SWITCHING TO ZYPHE
Customer testimonialWhy one customer switched from Onfido.
“Additionally, I appreciate the excellent customer support that prompted us to switch from Onfido. The initial setup of Zyphe was super easy, which was a big plus.”
Switch to Zyphe
Switch KYC providers. Leave the PII honeypot behind.
Most teams switch identity verification providers for coverage or service, then rebuild the same centralized data risk somewhere else. This page covers how to migrate off Sumsub, Onfido, Veriff, or Jumio, and what changes when the new provider keeps no central store of PII to lose.
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Why do teams switch KYC providers?
Rarely one dramatic failure. More often a slow accumulation of risk and friction that a renewal notice suddenly makes concrete.
Breach exposure grows every month
Your vendor's cloud holds every passport and selfie you ever collected. The archive only gets bigger, and one breach exposes all of it.
Acquisition churn
Onfido became part of Entrust in 2024. When a vendor is absorbed into an enterprise suite, the roadmap and support follow the suite, not you.
Contract friction
Annual commitments mean the contract, not the technology, decides when you can move. Renewal windows come around fast, and unprepared teams re-sign by default.
Data residency questions
EU teams increasingly need per-region residency they can demonstrate to auditors, not a clause buried in a vendor's DPA.
Verification fatigue
Every platform re-runs full KYC on the same person. Reusable credentials cut repeat verifications instead of repeating them at your expense.
The queue stays yours
Most vendors return a decision and leave the review queue with your analysts. Zyphe agents run the L1 work as a service.
Switching from Sumsub, Onfido, Veriff, or Jumio?
Vendor-by-vendor breakdowns of why teams move, who they shortlist, and how to run the migration without disrupting onboarding, plus the full market comparisons.
Leaving Sumsub
Why teams move, who the credible alternatives are, and how to migrate without disrupting live onboarding.
Read the Sumsub guideLeaving Onfido
What the Entrust acquisition changed, and how to time your exit to the renewal window.
Read the Onfido guideLeaving Veriff
Where Veriff fits, where it does not, and the alternatives compliance teams shortlist.
Read the Veriff guideLeaving Jumio or Trulioo
The enterprise incumbents compared, and what a lighter migration path looks like.
Read the Jumio and Trulioo guideZyphe vs Sumsub, head to head
A direct comparison on architecture, data handling, and operating model.
Read the comparison7 verification platforms, evaluated
The 2026 field view of the major identity verification platforms: strengths, gaps, and how each one handles your users' data.
Read the comparisonKYC services: the 2026 buyer's guide
What to evaluate when you shortlist KYC verification services, and the questions vendors hope you never ask.
Read the buyer's guidePrivacy-first vendors compared
The vendors competing on data minimisation, compared on architecture rather than feature lists.
Read the comparisonOn another vendor?
Tell us what you run today and we will map the migration for you, including what your team stops doing manually.
Talk to usHow do you switch KYC providers without disruption?
The same five steps apply whichever vendor you are leaving. The technology is rarely the hard part.
In short: run the new provider in parallel on a slice of live traffic, map your verification steps and risk rules to the new flow, integrate the API, cut over by segment or geography, and decommission the old flow once it clears your acceptance metrics. There is no onboarding downtime, because the incumbent stays in production throughout, and no big-bang re-verification, because existing users move at their normal refresh triggers. The technology is rarely the constraint: Zyphe targets API integration at around 15 minutes. The contract is the real gating item, so start the parallel evaluation a few months before your renewal date.
Playbook last updated August 2026.
- 1
Run in parallel
Run Zyphe on a slice of live traffic while your current provider stays in production, so you compare completion and fraud outcomes on real users, not demo environments.
- 2
Map your flow
Map your current verification steps and risk rules to the new flow, and confirm document coverage for every market you onboard in.
- 3
Integrate the API
Integrate the API, which Zyphe targets at around 15 minutes, and wire decisions back into your onboarding.
- 4
Cut over progressively
Move traffic by segment or geography rather than all at once, keeping a rollback path open the whole way.
- 5
Decommission
Retire the old flow only after the new one clears your acceptance metrics, then request deletion of the data your old vendor holds.
The contract is usually the gating item, not the technology. Time the migration to your renewal window. And because Zyphe is usage based with no minimum, the overlap period does not mean paying twice for committed volume you are not using. The identity verification pricing page shows the per verification rates the overlap period would run on.
Get a migration planWhat changes when you switch to Zyphe?
Switching to Zyphe is not swapping one vendor cloud for another. The architecture and the operating model both change.
Zyphe splits every record into encrypted fragments spread across independent nodes, and the encryption key is held by you, the customer, not by Zyphe. There is no master key on Zyphe's side, so a breach recovers scattered fragments, never whole identities. Reusable credentials come as standard, and Zyphe agents run verification and L1 review as a service instead of leaving the queue with your analysts.
| Typical incumbent KYC vendor | Zyphe | |
|---|---|---|
| Where applicant PII lives | The vendor's central cloud, one growing archive per client | Split into encrypted fragments across independent nodes |
| Who holds the encryption key | The vendor | You. There is no master key on Zyphe's side |
| What a breach exposes | Whole identity documents and selfies | Scattered fragments, never whole identities |
| Repeat verification | Every platform re-runs full KYC on the same person | Reusable credentials carry the verified user forward |
| Operating model | Tool returns a decision, your analysts work the queue | Agents run verification and L1 review as a service |
| Commercial model | Annual commitment, renewal-window lock-in | Usage based with no minimum |
Frequently asked questions about switching KYC providers.
Is it hard to migrate from Sumsub, Onfido, Veriff, or Jumio?
The technical switch to an API-first platform is usually lighter than teams expect. Run the new provider in parallel on a slice of traffic, compare outcomes, and cut over by segment. The contract is normally the gating item, not the integration.
When is the right time to switch KYC providers?
Work back from your renewal window. Start a parallel evaluation a few months before renewal so you compare real outcomes instead of demo environments, and you never re-sign by default.
Do existing users need to re-verify when we switch?
There is no big-bang re-verification. New traffic goes to the new flow first, and existing users move over at your normal refresh triggers as you cut over by segment or geography.
Can we run two verification providers at the same time?
Yes, and you should. A parallel run on live traffic is the only way to compare completion and fraud outcomes on real users. Zyphe's usage-based model with no minimum means the overlap period does not double your committed volume.
What happens to the data our old vendor stores?
Request deletion under your DPA once you decommission the old flow, and confirm retention timelines in writing. Going forward the problem stops growing: Zyphe splits every record into encrypted fragments and the key stays with you, so there is no new archive accumulating on the vendor side.
Book a demo
Switch without inheriting another data liability.
Book a demo and bring your current flow. We will map the migration: parallel run, cutover plan, and what your team stops doing manually.